Handling Business While Out On Business

Idaho's Tracy Kasper consults with clients while en route to a liaison meeting.

Idaho’s Tracy Kasper consults with clients while en route to a liaison meeting.

It’s easy to forget that while many of us are in Washington, DC on our local, state, and national’s business, we also have a business back home. Yesterday, between meetings, I was dealing with a counter on a property back in Nashville as my friend, Tracy Kasper, sat on the phone constantly between each meeting.

While you’re here in DC, take a few of these tips to enjoy the business meetings without losing business back home.

Caulk your day: It’s so important that you are fully present during meetings. Instead of heading into the hallways to chat or hang out, take that important time to fill in or “caulk” the day. Rest your mind during a meeting that smart planning will create smart business back home.

Take ownership of your communications: If you are returning calls, let your consumer know that they are important and ask them how much time do we need to set aside to hit the issues. If you don’t have the time at that point, get a longer time window on the schedule in the day.

Set up rhythms and schedules back home: If you have a sales team back home or oversee a brokerage, a “rhythm” meeting when you’re out of (or even when you’re in) town can really give that confidence your team needs to know you’ve not abandoned them. For example, my crew conferences every morning at 8:50 am with quick, to-the-point updates.

Use the technology tools at your fingertips to make it easier: If you’re not using Google Voice which transcribes your voicemails into emails and/or texts, get on it immediately. Another great tool is the HIYA app (it’s free), which screens numbers, telling you if they are scam, robocall, telemarketers, or a waste of your time.


Brian Copeland

Brian Copeland is the 2017 President of the Tennessee Association of REALTORS®, and is the chief of Broker Services for Village Real Estate Services. Brian was the 2011 Nashville REALTOR® of the Year. In 2014, he was named one of Inman News’ 100 Most Influential Real Estate Leaders in America. In 2015, Brian, a Golden R President’s Circle Hall of Fame RPAC investor. He founded one of the largest technology camps in the country, attracting more than 1100 real estate professionals from more than 30 states. Brian has appeared on numerous real estate television shows for HGTV and The Learning Channel. He says his favorite show so far was a one-time show he co-hosted called “The Top 25 House Hunting Tips” which aired in 2009, however some of his other episodes of “Good Buy, Bad Buy,” “House Hunters,” and “Flip That House” still air today. Brian’s roots are in East Tennessee where he grew up in Clinton. His mom, dad, and brother all recently moved to Nashville to be closer as a family, but they were a Southern Gospel singing group from as far back as he can remember. The family toured the hills of East Tennessee with a guitar, piano, and four-part harmony. He later went to Carson-Newman University, where he started more formal training in music and communications. He completed his master’s degree at The University of Tennessee, Knoxville. In the late’90s, Brian accepted a job in Nashville’s music industry to later transition into the real estate field in 2005. Brian says he loves being a REALTOR® because it’s one of the truest portals into community service and gratitude. As a board member of Hands On Nashville, Greenways for Nashville, and Metro Nashville’s Farmers Market Commission, he is a true advocate for neighborhood issues and his city’s infrastructure. He and his spouse, Greg, founded one of the only food pantries in North Nashville, feeding more than 175 families each month. In 2014, the pantry won the Mary Catherine Strobel Volunteer of the Year Award. They live on a farm in Madison with their two children, Micah (5) and Esther (3).

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