Centralizes Showing Services (CSS): Blending High Tech with the Human Touch!

My visit to the REALTORS® Trade Expo included a few moments with Centralized Showing Services (CSS), Booth #310, and a conversation with Jon Elscott and Kathleen Shea. CSS is one of the nation’s first professional showing services. I was interested in how CSS blends technology with live 24-hour human operators to create a highly responsive showing service. Currently CSS serves over 200,000 REALTORS® across the United States and employs 650 operators in addition to its digital platform.

Lola Audu

Lola is a first generation American. During the past 20 years as a REALTOR® and Broker, she has had the pleasure of providing professional guidance during real estate transactions for people from all over the globe. Lola's interest in fostering inter-cultural dialog has facilitated the creation of innovative coursework to assist REALTORS® in engagement across multiple cultural contexts. Lola designs and teaches workshops and Continuing Education classes in Cultural Intelligence, Fair Housing and Leadership innovation through crisis.

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