My visit to the REALTORS® Trade Expo included a few moments with Centralized Showing Services (CSS), Booth #310, and a conversation with Jon Elscott and Kathleen Shea. CSS is one of the nation’s first professional showing services. I was interested in how CSS blends technology with live 24-hour human operators to create a highly responsive showing service. Currently CSS serves over 200,000 REALTORS® across the United States and employs 650 operators in addition to its digital platform.
Lola is a first generation American. During the past 20 years as a REALTOR® and broker, she has had the pleasure of providing professional guidance during real estate transactions for people from all over the globe. Growing up in West Africa and having the opportunity to immigrate to America and travel in Europe created a global perspective to life and business. As the REALTOR® brand expands across the globe and now encompasses 60 nations,
Lola’s interest in fostering inter-cultural dialog has facilitated the creation of innovative coursework to assist REALTORS® in engagement across multiple cultural contexts. Lola designs and teaches workshops and continuing education classes in cultural intelligence, fair housing and leadership innovation through crisis.